2320 Thornton Taylor Parkway
Fayetteville, TN 37334
(931) 438-5515

FAX (931) 438-5516

New Patient Information

  • Consulting Physicians
  • Appointments & New Patients
  • Accident or Injury Patient
  • Bring to Your First Appointment
  • The Day of Your Appointment
  • Return Appointments
  • Outpatient Testing
  • Hospital Admissions/Surgical Procedures
  • Prescription Policy

Consulting Physicians

  • Because we are specialists, we are normally called on in the capacity of "consulting physicians." As consulting physicians, we have been asked by your primary care physician or referring physician to "consult" with him/her regarding your illness or injury. Before treating your condition, we may order clinical tests (X-rays, EMG, etc.) or physical therapy. These enable us to determine what form of treatment is required. We consult with your referring doctor regarding our recommendations. If our examination and/or the results of the tests indicate that your condition cannot be treated by one of our physicians, we will release you back to the care of your referring doctor. If treatment is indicated, and you agree to proceed, we will provide the care needed.

  • Since we are specialists, we expect you to continue your relationship with your primary care physician so we can work jointly to provide for your medical needs.

Appointments & New Patients

  • If your insurance carrier allows self-referrals you may contact Advanced Orthopedic Associates directly for appointments without a referral from another doctor. In some instances you might have a family physician who is responsible for the coordination of all your health care, and accordingly, it would then be preferable to schedule your appointment through your primary care physician. Our office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday.

  • Please schedule your appointments as far in advance as possible, and give as much notice as possible if you need to cancel your appointment. If you have a new injury or condition, or have not been seen in the office for a while, please arrive early to update your patient information for the medical record. If you are driving a long distance to come to your appointment, please call us first to confirm your appointment.

  • Occasionally we will experience delays in our patient schedule due to to unforeseen emergencies. Should this happen we will attempt to notify you as soon as possible. We will make every effort to see you during your scheduled time.

Accident or Injury Patient

  • If your visit is related to an accident or injury you must inform us when you schedule your appointment.

  • Automobile and other liability-based injuries require special attention. We will work closely with you and your attorney to assure your rights are protected.

  • If your visit is related to a Workers' Compensation injury, we request that you provide our office with a written statement from your employer and/or insurance company which verifies that your injury is covered by W/C insurance. In the event the proper approval has not been received, your appointment will be rescheduled.

  • You are responsible for paying for the care provided to you regardless of the circumstances of your accident or injury. We will work closely with you, however, you should be prepared to pay any applicable co-payment, deductible, or other expenses not covered

Bring to Your First Appointment

You will need to bring the following items with you the day of your appointment:

  1. Your health insurance card for insurance verification. If you have secondary insurance coverage, please bring your card for the secondary coverage as well. We will photocopy your card(s) for our records.

  2. Results of any prior clinical studies (MRI, X-rays, CAT scans, etc.). Please bring actual FILMS as well as any related written reports.

  3. Any referral forms required by your insurance plan. This must be received prior to your visit. It may be necessary to reschedule your appointment if we do not have your referral form.  You must also inform us of any changes to your insurance plan.

  4. A list of all your current medications. If you are not sure of the names or dosage, please bring the actual bottle.

The Day of Your Appointment

  • Please plan to arrive at least 20 minutes prior to your appointment time to complete the necessary paperwork. If you do not have insurance coverage, payment must be made at the time of your office visit. Any co-payments required by your insurance will be due at the time of your visit.

  • During the appointment, you can expect the physician to obtain a history of the injury or illness, perform an exam, and review prior clinical studies. Additional outpatient testing may be ordered after your appointment.

  • Once you have been seen in our office, we consider you an established patient for the duration of your treatment. During this treatment period, please call our office with any questions you have related to your condition. When you call, please ask to speak directly with the staff of the physician whom you saw during your visit.

  • In the event you are unable to keep an appointment, please give us at least 24 hours notice by calling our office at (931) 438-5515.

Return Appointments

  • Return appointments are made to follow-up on physical therapy, to check the results of a medication prescribed, or for an examination after surgery. Unless you are seen after surgery, all return appointments will be billed at our normal rates. If your return appointment is after surgery, these visits are generally at no charge for ninety (90) days after your surgery. Please note that co payment may still apply.

  • Once you have completed your treatment, you will be released to the care of your primary care physician.

Outpatient Testing

  • Often it is necessary to order tests for our patients. This testing may be blood-work, MRI, CAT scan or other diagnostic procedure. In most cases tests are done on an outpatient basis at a nearby hospital. We will schedule these tests for you and obtain any pre-authorization required. Every effort will be made to ensure that the facilities, as well as any pre-authorization processes, comply with your insurance company's regulations. Pre-Authorization deems procedures as medically necessary. This does not verify benefit coverage. Please be familiar with your insurance company's requirements because you are ultimately responsible for the payment of all expenses.

  • We will call you to set up a followup appointment to discuss your test results. If you have insurance coverage the cost of the tests will be billed to your insurance by the testing facility.

Hospital Admissions/Surgical Procedures

  • Based on the results of our examination and the review of any tests ordered, we may recommend a surgical procedure. If you decide to proceed, then the following information will provide some guidance.

  • Your surgeon will discuss the surgery with you and your family. Our office will coordinate the scheduling of the surgery between you, the surgeon, and the hospital. You will be given information outlining what to expect before and after your surgery. This information will address arrival times, pre-admission testing, expected length of stay in the hospital, etc. For more information see: Surgery

Prescription Policy

  • The policy of the Practice is to write prescriptions during office hours only. NO PRESCRIPTIONS WILL BE WRITTEN OR CALLED IN DURING EVENING OR WEEKEND HOURS. In case of an emergency, you will be instructed to call your Primary Care Physician. For more information see: Prescriptions

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